For customers outside of North America, please contact the distributor in your region, which can be found on our CONTACT US page.
Note to New Customers
Seven Islands, Inc. specializes in the import and distribution of fine Japanese textiles and craft products. All merchandise seen online or at showings is a selection of offerings from many different Japanese fabric and craft companies, all owned and operated separately.
Because we receive small samples from different companies, we are unable to provide swatches to our customers. Our more popular items are featured on our website, but a great deal more can be seen at our showings! We recommend that our customers get to meet our fabric in person at least once so that they know what to expect in terms of quality. If you are interested in making an appointment with us during a show, please send us an email!
Each order we take from our customers is a special order, meaning we only import items selected by our customer. We very rarely have any inventory in our warehouse for immediate shipping, but do try to post “orphaned” bolts online for immediate adoption. Our special order system makes it so that we are able to provide our customers with an enormous selection to choose from—there’s something here for everyone!
Please be aware that our shipping time WILL vary! We ask our customers for a MINIMUM of eight weeks for the products arrive. Because we offer so many different products from so many companies, there are many things that can affect the arrival time of a product: printing and re-printing, packaging time, shipping and customs, et cetera. We strongly advise all customers with a deadline to order cautiously and we remind our customers that the Seven Islands team can only provide estimates, not certain arrival dates.
OPENING AN ACCOUNT/ ORDER INFORMATION
Request a Price List:
We try to keep the prices of our products hidden from public view, so we do ask all companies to set up an account before we send a complete price list. Price lists include price per yard, fiber content, fabric width, and any discontinued items.
Opening an Account:
All new customers must submit the following before placing an order:
Copy of your resale license, which can be emailed or faxed: (If you are located outside of the US, please send us your VAT number.)
A credit card number and expiration date: This can be emailed, faxed, or called in. Credit cards will not be charged until the shipment has been received and we have your permission to charge and ship.
Contact information: Please send us your store name, shipping/billing address, appropriate emails, phone numbers, and any other contact preferences.
Agree to Terms: Please indicate that you have read and understand our terms! Please let us know if you have any questions or concerns before placing your order.
You must have an account with Seven Islands fabric before placing an order.
All orders must be submitted in written form, via email or by fax. We even have a super-easy order form (see top of page), but will accept orders in any written form we can read and understand. We cannot accept any phone orders—sorry!
Our minimum order is one bolt. While yardage cannot be guaranteed, our bolts normally come in a range of approximately 9 – 14 yards. This varies from fabric to fabric.
Once an order has been placed, it cannot be cancelled for any reasons, unless it is a manufacturer error. Everything you order is a special order just for you!
We will not hold merchandise for any orders unless the order has been paid in full.
We will require a minimum of 8 weeks (varies based on fabric) for delivery. Wecannot guarantee any shipping dates.
Shipments made within the contiguous US will be shipped via UPS ground. Shipping fees will be applied to the invoice.
If we are shipping outside of the US, all shipping charges or fees associated with shipping (taxes, duties, broker fees, etc.) will be the responsibility of the customer. Seven Islands, Inc. will not pay for any shipping fees or any additional costs.